Refund policy
LIROU Exchange Policy
We do not offer refunds — we offer exchanges only.
1. Eligibility for Exchange
- Items must be unworn, unwashed, and in their original condition with tags attached.
- Exchanges must be requested by contacting us within 2 days of receiving your item.
- Sale items are final and cannot be exchanged.
- For hygiene reasons, earrings and intimate items cannot be exchanged unless they arrive faulty.
2. How to Request an Exchange
Contact us within 2 days of receiving your item, with your order number:
- WhatsApp: +961 79 159 836
- Email: lirou.official@gmail.com
We will confirm your exchange and give you the return address. Please do not send anything back before we confirm.
3. Exchange Process
- Customers are responsible for return shipping costs, unless the item is defective or incorrect.
- Exchanges are subject to product availability.
- After we receive and inspect your item, we will ship the replacement within 3 to 5 working days.
- If an item fails inspection (worn, washed, or tags removed), we will contact you and return it to you at your cost.
4. Defective or Incorrect Items
If you received a damaged or wrong item, contact us immediately with photos.
- We cover all shipping costs.
- You may choose a replacement or a refund.
- This applies to sale items as well.
Nothing in this policy limits your statutory rights under applicable consumer law.
5. Cancelling an Order
You may cancel your order before it ships for a full refund. Please contact us as soon as possible.
6. Important Notes
- We do not offer refunds — only exchanges, except in the cases above.
- Exchanges are subject to product availability.